FAQ

Frequently Asked Questions

Orders & Customization

Q: How do I place a custom order?
A: Simply browse our products, choose your customization options, and add to cart. For special requests, feel free to contact us directly!

Q: Can I provide my own design or text?
A: Absolutely! We love bringing your ideas to life. You can include your design details in the order notes or reach out to us before ordering.

Q: How long does production take?
A: Most custom orders are completed within 3–5 business days. Rush orders may be available — contact us to ask!

Shipping & Delivery

Q: Do you ship nationwide?
A: Yes! We ship across the US. Shipping times vary by location and selected shipping method.

Q: How will I know when my order ships?
A: You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Returns & Exchanges

Q: Can I return a custom item?
A: Because our products are made to order, we are unable to accept returns on custom items unless there is a defect or error on our part. Please double-check your customization details before submitting your order.

Q: What if my item arrives damaged?
A: We're so sorry if that happens! Please contact us within 7 days of delivery with a photo of the damage and we'll make it right.